Hack Forums - Help Documents

Stolen and Lost HF Accounts

Compromised and Stolen Accounts

In the instance your Hack Forums account is compromised or lost, your options are limited.

Expect these things to happen:

Permanent Ban
Password Reset
Email Confirmation
PM's From Staff

We encourage you to make a new account. Please use the format "UID_temp" or "USERNAME_temp" as the username. UID will be your userid which you can obtain in url from the profile. Username might be changed but if you can't find your UID then please use it.

We will match your new account IP to your old account. If a match exists, it will make it easier to help you recover your account. Be sure to use a secured email to signup and confirm your new account. We will use your new account email to replace your old account, and then we will send you a password recovery email. Your new account will be merged into the old account.

Do not attempt to recover your account until you've secured your computer and email accounts.

The next thing you should do is use the contact form, and choose "Stolen Account" for a subject. Provide as much detail as you can. If the staff discovers your account was compromised, it will be banned to prevent damage to the account and scams.

Be prepared to provide evidence.

Location
IP address
Email
How this happened

We cannot guarantee account recovery. Securing your account is vital to the ecosystem of HF. Your stolen account can be used to scam other members or post disruptive messages. Even harass other members and destroy reputations with false accusations. Protect your account at all times.

The more info you have to prove it's your account, the better your chances of getting your account returned to you.